Deposit Limits

Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced.

A Deposit Limit enables you to set a limit on the amount of money you deposit into your account on a daily, weekly or monthly basis and you can change your limit whenever you choose to.

You can access Deposit Limit functionality from ‘My Account’ (at any time), in the Cashier whenever you are making a deposit, and within the Registration process making it even easier for new players to start their gambling experience with Gala Bingo as safely as possible.

To help you set limits that are right for you, you could refer to your Budget Calculator and/or your Time and Money Diary if you are using them.

SETTING DEPOSIT LIMITS

This facility - available through the 'My Account' section, in the 'Cashier or when registering an account enables customers to limit the amount of money that they are able to deposit into their account on a daily, weekly and/or monthly basis.

These amounts may be revised downwards at any time. Any request to increase your limit will need to be reconfirmed following a 24 hour “cool off” period. A pop up will be presented upon log-in asking you to confirm the request for a higher limit. This can also be confirmed within the My Account section of the website.

Please note that setting new limits for the first time will not take any previous deposits into account when calculating whether you can deposit. For example, if you deposit £20 then set a daily deposit limit of £10, you will be able to deposit £10 immediately afterwards should you choose to do so.

To give you even more peace of mind, we will let you know immediately should you try to set a limit incompatible with a previously set limit. Deposit Limits will be set to the calendar day/week/month so for example you can deposit at 11:59 pm (GMT) and again a minute after midnight if requested. Our Customer Service staff will be happy to provide any further information required but are unable to override limits set by customers.

Account Closure

Of course, you can close your account completely at any time.

Why close your account?

If you feel that gambling on any website is no longer a form of entertainment for you for whatever reason, and closing your account(s) is something you need to do for your peace of mind we will do so immediately.

Deposit and Session Limits

However, there are a number of other steps you can take first such as Play Breaks or Time Outs and using time and money budget tools that we provide to help you set Deposit and Session limits.

To help you set limits that are right for you, you could refer to your Budget Calculator and/or your Time and Money Diary if you are using them.

If these tools are not right for you and you’d still like to close your account, please contact Customer Services.

If these tools are not right for you and you’d still like to close your account, please contact Customer Services on UK: 0800 294 7 294, OVERSEAS: +44(0) 203 288 7905 or email help@galabingo.com

Time Out

If you wish to take a total break from all gaming activity, a ‘Time Out’ period can be requested by contacting the Customer Service team by email, phone, or live chat.

You can request a Time Out for any time period from 24 hours up to 6 months. During this period all online accounts that you hold with us (including Galacasino.com, Galabingo.com, Coral Online, Coral Connect (Multi-Channel & In Shop) and Coral Telebet accounts) will be closed.

To resume use of our services at the end of your Time Out period, or at any point, please contact our Customer Service team to begin this process. While the Time Out is in place, we’ll do our best not send you any marketing material although this may not prevent you receiving any material which has already been dispatched.

Self Exclusion

Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a specified period between 12 months and 5 years. Self-exclusion will apply to all Gala Coral Group accounts (where located, defined as Galabingo.com, Galacasino.com, Coral.co.uk and Coral Telebet.)
Under such an agreement, we will ‘close’ any accounts you hold with us and return any remaining balance to you (any ‘running’ bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request). Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new accounts. During this period we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to please disregard any such material received accordingly.

Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by telephone to reactivate (no other method of contact is permitted for this purpose).

Once a reactivation request has been received, we provide you with a further 24 hour ‘cooling off’ period.

Following this your accounts will be reactivated unless you contact us again within this period and request for your self-exclusion to remain in place for a further selected time frame.

Your account will only be ‘opted in’ to receive marketing material if you confirm this during the reactivation process or subsequently.

During a self-exclusion agreement, we will employ reasonable automated checks to ensure that you can no longer transact with any of our businesses. However, during your period of Self-Exclusion, you have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing to participate in gambling and betting services via Gala Bingo's online operations, and/or land-based operations.