Self Exclusion
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a specified period between 12 months and 5 years.
Self-exclusion will apply to all Gala Coral Group accounts (where located, defined as Galabingo.com, Galacasino.com, Coral.co.uk and Coral Telebet.)
Under such an agreement, we will ‘close’ any accounts you hold with us and return any remaining balance to you (any ‘running’ bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request). Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new accounts.
During this period we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to please disregard any such material received accordingly.
Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by telephone to reactivate (no other method of contact is permitted for this purpose).
Once a reactivation request has been received, we provide you with a further 24 hour ‘cooling off’ period.
Following this your accounts will be reactivated unless you contact us again within this period and request for your self-exclusion to remain in place for a further selected time frame.
Your account will only be ‘opted in’ to receive marketing material if you confirm this during the reactivation process or subsequently.
During a self-exclusion agreement, we will employ reasonable automated checks to ensure that you can no longer transact with any of our businesses. However, during your period of Self-Exclusion, you have an equal undertaking not to seek to circumvent the self-exclusion agreement by entering or continuing to participate in gambling and betting services via Gala Bingo's online operations, and/or land-based operations.
HOW TO REQUEST GALA BINGO GROUP SELF-EXCLUSION
To initiate self-exclusion, you shall need to request a self-exclusion form from our Customer Services Team via email (ResponsibleGamblingSE@galacoral.com), phone (0800 294 7 294). If calling outside of the UK + 44 (0) 203 288 7905) or live chat. Please ensure you include your username(s) when requesting the form.
Your accounts will be temporarily frozen once we have processed your request for the self-exclusion form to be sent.
The form will then be sent to your registered email address, or by fax or post if preferred. Simply complete the form fully, confirming any other accounts you have with the Gala Bingo Group and then return the form. Note that accounts are temporarily blocked pending the return of the form.
Within the My Account section you will be able to implement any of the Responsible Gambling tools detailed on this page eg. Deposit limits, Session limits, Time Outs and Self-Exclusion.
If you wish to Self-Exclude without contacting a member of the Customer Services team you are able to do so while logged into your account. This is one of the ‘Other Options’ available within the Responsible Gambling tab of the My Account menu.
Once you have selected ‘Request Self-Exclusion’ you will be prompted to confirm your email address.
Once you have confirmed your email address and that you wish to proceed with your Self-Exclusion request you will be taken to the next step in the process.
The next step is to inform you that following confirmation your account will be frozen and any associated accounts will be frozen within 24 hours. A downloadable version of the form will then be sent to your email address which you will need to complete and return in order to complete the Self-Exclusion.
We will action your request within 48 hours of receiving your completed Self-Exclusion Agreement Form and confirm to you by email, on your registered email account, once we have put the exclusion in place.
Please note that you should also self-exclude from all other operators. See our Help and Support section for contact details of regulatory and protection help and advice (e.g. GamCare).
The Self-Exclusion will only be implemented upon receipt of the completed forms. If you do not return the forms and decide that you no longer wish to Self-Exclude your account, you will be able to request for your account to be reopened. This can be done by contacting our Customer Services team.
